Helping Nurses "Live Smarter Not Harder" by Balancing the Mind, Body, Soul and Spirit

Posts tagged ‘Nursing’

I’m Banking on Nursing Leaders

ImageRecently I went to a bank to make some changes to my accounts. My banker, Jonathan, set out to help me. It was such a pleasure to be able to explain my needs and have him translate the vision of what I wanted my money to do for me. What was really obvious to me was that Jonathan knew what he was doing. He was well versed in the products that the bank offered. He used some critical thinking to determine what products would work for me and he was adept in applying that knowledge. He helped me set up my phone so I could bank by phone. He even went the extra mile to test the apps to make sure they worked before I left the bank.

This experience had me think about healthcare and nursing today. Many nurses, especially the “boomer” nurses, don’t like it, but healthcare is changing to a customer satisfaction, cost containment driven business.

Hospitals, nursing homes, hospices and home cares are now going to have their patient satisfaction surveys published. Poor scores will no doubt lead to difficulty developing healthcare partner relationships and may lead to decreased reimbursement and loss of revenue.

As nursing leaders, today we have to accept that things are changing. As leaders within healthcare organizations, we are becoming responsible for those patient satisfaction surveys along with patient outcomes. First, we need to understand what’s happening in healthcare today and what the trends are. Secondly, we need to understand the products. Affordable Care Act, Medicare/Medicaid/ insurance regulations, evidence based practice and your Nurse Practice Act, to name a few.

Lastly, like my banker Jonathan, nursing leaders need to be adept in applying the knowledge they have. Some long for the days when “Nursing was Nursing” but those times had their challenges also. I remember medications had to be copied each week by hand onto a Kardex (dating myself), now we have electronic medical records that can be shared across the continuum.

Nostalgia has its place. Today we need to operate in the style of servant leadership, where you are the facilitator and translator of the vision.

Mastering balance between your mind, body, soul and spirit is the key to effective leadership. Get the tools, understand the mindset of the big picture, and apply the knowledge with confidence and finesse. This will allow you to do your job well. Your staff, patients and organizations will experience the best nursing has to offer, YOU, the nursing leader. To remain successful and find joy in your work you must secure resources, find a mentor and have a safe place where you can be renewed and find support. This is essential in mastering your legacy of leadership. After all, you can’t give what you don’t have!

How are you navigating the changing world of managing staff in the quickly changing healthcare scene?

About Naomi

Naomi is a Registered Nurse, Certified Life Coach and Motivational Speaker. She is owner and CEO of Consults Unlimited Inc., a Professional Life Coaching company. She is known as the Life Coach RN. As a Life Coach she specializes in helping nursing leadership “Live and Work Smarter not Harder!” With over 30 years of nursing experience, she has been in management for over 19 years. For more information about coaching with Naomi visit

Are You Looking for a Speaker for Nurses Month?

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May is Nurse Appreciation Month. As you plan activities for your staff, consider the services of Consults Unlimited Inc. This is a unique opportunity to acknowledge your management team independently from the rest of your nursing staff.

Healthcare organizations are looking to improve outcomes as insurance companies, regulatory agencies and patients demand high quality care. Nursing managers influence the accomplishments of a healthcare organization because they are responsible for translating the company’s strategic goals and objectives and bringing it to the operational level. I teach principles that every manager can use to increase their effectiveness as a leader. Your management team will be motivated and excited to lead their staff in reflecting your company’s mission.

The core responsibilities of the nursing leader are to assure delivery of quality, cost effective nursing services and management of the environment in which nursing is practiced. Nursing managers are the first line of defense for both the nurse at the bedside and the healthcare organization. Most nurses go into management without much training and sometimes with little continuity of reinforcement or support. Many don’t stay and others become ineffective. Many who stay ask themselves “Why am I doing this!”

On a practical level, nursing administrators must be carefully selected, developed in their roles, listened to and supported in their decision making. While there are several training opportunities aimed at the staff nurse, very few programs target the administrative team.

I work specifically with nursing managers, administrators and executives. I offer workshops, seminars or keynotes on leadership topics in a practical sense such as my keynote “3 Ways to Take Control: Mindset First!” These topics promote insight into the “why” we chose management positions and “how” we can do it better. Understanding what you think affects your behavior and your behavior has a powerful ripple effect on others. Instant changes can occur in your managers, your staff, patient satisfaction while also affecting your organization’s mission and bottom line.

About Naomi
Naomi is a Registered Nurse, Certified Life Coach and Motivational Speaker. She is owner and CEO of Consults Unlimited Inc., a Professional Life Coaching company. She is known as the Life Coach RN. With over 30 years of nursing experience, she has been in management for over 19 years. Her nursing practice includes bedside nursing, Hospital, SNF, Homecare and other areas of healthcare. Credentials include a Master’s Degree in Health Services Administration, several certifications, military service and work with several community and professional organizations.