Helping Nurses "Live Smarter Not Harder" by Balancing the Mind, Body, Soul and Spirit

ImageRecently I went to a bank to make some changes to my accounts. My banker, Jonathan, set out to help me. It was such a pleasure to be able to explain my needs and have him translate the vision of what I wanted my money to do for me. What was really obvious to me was that Jonathan knew what he was doing. He was well versed in the products that the bank offered. He used some critical thinking to determine what products would work for me and he was adept in applying that knowledge. He helped me set up my phone so I could bank by phone. He even went the extra mile to test the apps to make sure they worked before I left the bank.

This experience had me think about healthcare and nursing today. Many nurses, especially the “boomer” nurses, don’t like it, but healthcare is changing to a customer satisfaction, cost containment driven business.

Hospitals, nursing homes, hospices and home cares are now going to have their patient satisfaction surveys published. Poor scores will no doubt lead to difficulty developing healthcare partner relationships and may lead to decreased reimbursement and loss of revenue.

As nursing leaders, today we have to accept that things are changing. As leaders within healthcare organizations, we are becoming responsible for those patient satisfaction surveys along with patient outcomes. First, we need to understand what’s happening in healthcare today and what the trends are. Secondly, we need to understand the products. Affordable Care Act, Medicare/Medicaid/ insurance regulations, evidence based practice and your Nurse Practice Act, to name a few.

Lastly, like my banker Jonathan, nursing leaders need to be adept in applying the knowledge they have. Some long for the days when “Nursing was Nursing” but those times had their challenges also. I remember medications had to be copied each week by hand onto a Kardex (dating myself), now we have electronic medical records that can be shared across the continuum.

Nostalgia has its place. Today we need to operate in the style of servant leadership, where you are the facilitator and translator of the vision.

Mastering balance between your mind, body, soul and spirit is the key to effective leadership. Get the tools, understand the mindset of the big picture, and apply the knowledge with confidence and finesse. This will allow you to do your job well. Your staff, patients and organizations will experience the best nursing has to offer, YOU, the nursing leader. To remain successful and find joy in your work you must secure resources, find a mentor and have a safe place where you can be renewed and find support. This is essential in mastering your legacy of leadership. After all, you can’t give what you don’t have!

How are you navigating the changing world of managing staff in the quickly changing healthcare scene?

About Naomi

Naomi is a Registered Nurse, Certified Life Coach and Motivational Speaker. She is owner and CEO of Consults Unlimited Inc., a Professional Life Coaching company. She is known as the Life Coach RN. As a Life Coach she specializes in helping nursing leadership “Live and Work Smarter not Harder!” With over 30 years of nursing experience, she has been in management for over 19 years. For more information about coaching with Naomi visit http://www.LifeCoachRN.com

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Comments on: "I’m Banking on Nursing Leaders" (6)

  1. Concerned Nurse said:

    Wow, this was a good read and you are so right. As Nurse leaders we may not agree with the new health care reform, or transitions within the workplace to adapt to these new changes,
    but we must first understand the changes, accept them and help others to buy in.
    I like the information you shared about your banker and how it relates to our nursing leader functions. BTW, can I have his number because I’m lost in the banking field! 

  2. Hi Concerned Nurse. Thanks so much for your comments. That’s exactly right! As nursing leaders we are the the translators of the vsion! When we do that well everybody is happier. I can give you my bankers number just email me lol!

  3. You make a great point with your story of Jonathan. People just want people who are knowledgeable, trust-worthy and will help them solve their problems. Anywhere we go, this is what we want. The bank, the computer store, the insurance agent, the hospital. We want people who can help us, who will listen and who care. Great article! I love your vision of leadership.

    • Thanks Elizabeth. That is the point. We owe our patients and our colleagues to be our best. You put it so well, “we want people who can help us, who will listen and who care”

  4. Hi Naomi-
    Great Article. I really enjoy reading it. It is so important that as Nurse Leaders we position ourselves to lead the way in this New challenging & ever changing Healthcare Trend. So many people out there are looking to us for answers. Elizabeth is so right, when she says that anywhere we go , we are looking for knowledgeable people. As Nurse leaders we have no option but to get Smart & embrace the changes .
    Whether we agree with the Affordable Care Act or not, we must understand the Changes that are taking place . Our patients are looking to us, families, other Healthcare disciplines & also our staff .The Key is to Strategize to Survive & Thrive- whatever we do it impacts the Care of the Patient and their experience. They are the most important in the Equation. I love Healthcare- Nursing & Leadership.This is one Industry that we truly can make a Difference and impact lives everyday in a Big Way. Again. Great Article Thanks for sharing-

    • Thanks Eva. We can’t continue to fight against what we can’t change but we can learn all about the new trends so we can offer and implement the needed adjustments so our patients and staff get what they need.

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